The EFMP is a mandatory enrollment program based on carefully defined rules. An exceptional family member is a family member, regardless of age, who requires medical services for a chronic condition; receives ongoing services from any specialist outside a primary care physician or pediatrician; has mental health concerns or psychological needs; receives educational series provided on an Individualized Education Program; or a family member receiving series provider on an Individualized Family Service Plan. EFMP enrollment process Active-duty members and sponsors are responsible for contacting the EFMP office and enrolling all family members with chronic medical, psychological and educational problems requiring special services, as well as maintaining a copy of the EFM’s forms.